Privacy Policy
The Hill Public House
5 Streatham High Road, London, SW16 1EF
hello@thehillsw16.com
Last updated: 22 May 2026
About this Policy
This privacy policy explains how The Hill Public House (“we”, “us”, “our”) handles personal information collected through our website, thehillsw16.com.
We are committed to protecting your privacy and handling your data transparently and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
Through our website, we may collect the following types of personal information:
- Booking information when you make a reservation through our booking system (name, email address, phone number, party size, booking date and time, and any special requests)
- Contact information when you email us or otherwise get in touch (name, email address, and the content of your message)
- Technical information automatically collected when you visit the site (IP address, browser type, device type, pages viewed, and similar standard web analytics data)
How We Use Your Information
We use your personal information to:
- Process and manage your table bookings
- Respond to enquiries and provide customer service
- Send booking confirmations and related communications
- Improve our website and services
- Comply with legal obligations
Third-Party Booking Provider
Bookings made through our website are processed by DesignMyNight (operated by Access UK Ltd), our booking platform provider. When you make a booking, your information is shared with DesignMyNight to facilitate your reservation.
DesignMyNight’s data handling is governed by their own privacy notice and cookie policy:
Cookies
Our website uses cookies to ensure basic functionality, remember your preferences, and analyse how the site is used. You can control cookies through your browser settings.
The DesignMyNight booking widget on our site may also set its own cookies. These are governed by DesignMyNight’s Cookie Policy.
Data Sharing
We do not sell your personal information. We share data only with:
- Our booking platform (DesignMyNight) to manage reservations
- Service providers who help us operate our website and business (such as hosting providers)
- Legal authorities where required by law
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes set out in this policy, or as required by law. Booking records are typically retained for up to 24 months for operational and customer service purposes.
Your Rights
Under UK GDPR, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information in certain circumstances
- Object to or restrict our processing of your information
- Withdraw consent at any time (where consent is the basis for processing)
- Lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk
To exercise any of these rights, please contact us at hello@thehillsw16.com.
Changes to this Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
For any questions about this policy or how we handle your personal information, please contact:
The Hill Public House
5 Streatham High Road, London, SW16 1EF
hello@thehillsw16.com
0203 875 3057